Privacy Policy

 

This privacy policy applies to Fallin Community Enterprises Ltd and all its related projects. Fallin Community Enterprises Ltd is a registered charity and company limited by guarantee. Our main project and the one you are mostly likely to be in contact with is Recyke-a-bike. This privacy policy explains how we use any personal information we collect about you when you use our website

 

Topics:

  • What information do we collect about you?

  • How will we use the information about you?

  • Marketing

  • Access to your information and correction

  • Cookies

  • Other websites

  • Changes to our privacy policy

  • How to contact us

 

What information do we collect about you?

 

We collect information about you (including name, email and address) when you

  • complete forms

  • provide information when you contact us by email, telephone and letter

  • provide feedback 

  • enter competitions.
     

Use of your personal information

We collect information about you to provide you with our services. These include but are not limited to bike sales, repairs and servicing, bike mechanic and maintenance training, cycle training, outreach and event services.

We will use information about you:

  • to process and respond to requests, enquiries and complaints received from you

  • to provide services requested by you

  • to contact you about services requested by you

  • to monitor customer satisfaction

  • to keep our records up to date

  • to analyse customer trends

  • to provide aggregated reports to our funders about the impact of our projects and services

  • for audit purposes

  • to recommend products and services that we believe will be of interest to you

  • to enable third parties to carry out any of the purposes above on our behalf

 

Sharing information about you

On occasion, we may use other companies and organisations (third parties) to process personal information for us for the purposes of:

  • sending postal mail

  • auditing of our systems

  • evaluation of our projects and services

If we use third parties to process personal information, we will ensure that they have adequate security measures in place and that they comply with this privacy policy.

We share information, for analysis purposes, with government departments and bodies that provide funding to Fallin Community Enterprises Ltd or have an interest in our activities. The information shared is anonymised and/or aggregated.

We will also share information about you when we are required to so by law or if we have your permission to do so.

Marketing

 

Fallin Community Enterprises Ltd and its projects will not contact you for marketing purposes, such as notifying you of new bike stock, events or training opportunities, unless you agree to this when you supply us with your information or if you sign up later to receive marketing information. 

You have the right to stop us using information about you for marketing purposes. If we want to use information about you for marketing, we will ask before we collect it. 

If you agree to let us use information about you for marketing, you can change your mind at any time. There will be instructions if you no longer wish to be contacted for marketing purposes on how to opt out of marketing on our marketing correspondence or you can contact us at any time.

 

Access to your information and correction

 

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate

 

Cookies

 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity

 

For further information visit. www.about cookies.org or www.allaboutcookies.org

 

Other Websites

 

Our website contains links to other websites. This privacy policy only applies to this website you should read their own privacy policies.

 

Changes to our privacy policy

 

We keep our privacy policy under regular review and we place any updates on this web page, this privacy policy was last updated 27th February 2018

 

How to contact us:

 

Please contact us if you have any questions about our privacy policy or information we hold about you.

 

  • By email

  • Or write to us at : Fallin Community Enterprises, c/o Recyke-a-bike, Alloa Road Causewayhead, Stirling FK9 5LN